1. Swimming Lessons Terms and Conditions
1.1. Swimming Lessons run over 50 weeks per year, with a two week break at Christmas.
1.2. Blocks of 30-minute lessons are paid for in advance via monthly Direct Debit and no credits are issued for absenteeism.
1.3. If payment for your next lessons is not made on or before the final repayment date, swimming lessons will be cancelled and the place will be offered to another customer.
1.4. No refunds or credits will be issued for closures that are beyond the control of Kore. For planned closures, such as bank holidays, make up lesson credits will added to each swimmer. These credits can be used to book on an additional lesson which has and available space.
1.5. Kore will provide a qualified swimming teacher for each lesson. Should the regular teacher be absent for any reason, the centre will take all reasonable measures to provide a qualified teacher who is familiar with the Swimming Lessons teaching programme. In the event that no teacher can be secured, the lesson will be cancelled and you will be credited for the cancelled lesson.
1.6. The awarding of badges is subject to the decision of the assessing swimming teacher who works to criteria of which predetermined standards for both water skills and stroke technique are laid down. The ability to cover a set distance does not necessarily mean the skill or stroke criteria have been met for the badge being undertaken.
1.7. The swimming teacher is responsible for the supervision of the lesson. You are required to follow all instructions relating to Health and Safety, conduct and behaviour. Continued disregard to these may lead to removal from the lesson or ultimately the lesson programme.
1.8. Under Health and Safety guidelines, jewellery and other adornments should all be removed before a swimming lesson takes place. I understand that requirements of religious and cultural needs will be taken into consideration, but any items that cannot be reasonably removed will need to be made safe for the activity taking place in the water. It is your responsibility to remove (or make safe) yours or your children's jewellery and to ensure that it is stored in a place of safe keeping.
1.2. Blocks of 30-minute lessons are paid for in advance via monthly Direct Debit and no credits are issued for absenteeism.
1.3. If payment for your next lessons is not made on or before the final repayment date, swimming lessons will be cancelled and the place will be offered to another customer.
1.4. No refunds or credits will be issued for closures that are beyond the control of Kore. For planned closures, such as bank holidays, make up lesson credits will added to each swimmer. These credits can be used to book on an additional lesson which has and available space.
1.5. Kore will provide a qualified swimming teacher for each lesson. Should the regular teacher be absent for any reason, the centre will take all reasonable measures to provide a qualified teacher who is familiar with the Swimming Lessons teaching programme. In the event that no teacher can be secured, the lesson will be cancelled and you will be credited for the cancelled lesson.
1.6. The awarding of badges is subject to the decision of the assessing swimming teacher who works to criteria of which predetermined standards for both water skills and stroke technique are laid down. The ability to cover a set distance does not necessarily mean the skill or stroke criteria have been met for the badge being undertaken.
1.7. The swimming teacher is responsible for the supervision of the lesson. You are required to follow all instructions relating to Health and Safety, conduct and behaviour. Continued disregard to these may lead to removal from the lesson or ultimately the lesson programme.
1.8. Under Health and Safety guidelines, jewellery and other adornments should all be removed before a swimming lesson takes place. I understand that requirements of religious and cultural needs will be taken into consideration, but any items that cannot be reasonably removed will need to be made safe for the activity taking place in the water. It is your responsibility to remove (or make safe) yours or your children's jewellery and to ensure that it is stored in a place of safe keeping.
1.9. There will be occasions when it is necessary to initiate physical contact with a pupil in order to support them so that they can perform a task safely, to demonstrate the use of particular piece equipment or to assist them with an exercise. Kore will ensure that all contact is provided openly and in accordance with the guidelines provided by Swim England.
1.10. You can leave the lesson programme at any time by notifying the centre via the online cancellation form found on the website or app. If you are on a Direct Debit, please see the Direct Debit terms and conditions below regarding leaving the programme.
1.11. Kore reviews its fees and charges for services annually. The charges for swimming instruction may change in the future. In which case, the increase in fees and charges will be advertised in advance, within the centre’s reception area.
1.12. Swimming Lessons offers an award system to participants in the swimming programme. The award is gained through continual assessment and a decision on pupil’s attainment level will be made by the swimming teacher. Parents will be provided with the opportunity to purchase the badge/s. The cost of the award will be in addition to any fees already paid for swimming instruction. The purchase of the award is optional.
1.13. As pupils progress through the swimming lesson programme there will be a need for pupils to change classes. This could involve a change of teacher and/or class time and/or day of lesson.
1.14. The allocation of new class placements will be made through the Member Portal / Reception / Activity Co-ordinator, who will advise on the availability of suitable classes.
1.15. There may be a delay between you achieving an award and a new placement being found. In this instance, you will remain with the current class until a placement is found.
1.16. Kore may send updates and changes about our swimming lessons via email. Therefore please ensure your email address and contact information are kept up to date.
1.17. These terms and conditions may be subject to review and change. Kore reserves the right to change these conditions when appropriate. Any changes will be displayed at the Leisure Centres and on the website.
1.10. You can leave the lesson programme at any time by notifying the centre via the online cancellation form found on the website or app. If you are on a Direct Debit, please see the Direct Debit terms and conditions below regarding leaving the programme.
1.11. Kore reviews its fees and charges for services annually. The charges for swimming instruction may change in the future. In which case, the increase in fees and charges will be advertised in advance, within the centre’s reception area.
1.12. Swimming Lessons offers an award system to participants in the swimming programme. The award is gained through continual assessment and a decision on pupil’s attainment level will be made by the swimming teacher. Parents will be provided with the opportunity to purchase the badge/s. The cost of the award will be in addition to any fees already paid for swimming instruction. The purchase of the award is optional.
1.13. As pupils progress through the swimming lesson programme there will be a need for pupils to change classes. This could involve a change of teacher and/or class time and/or day of lesson.
1.14. The allocation of new class placements will be made through the Member Portal / Reception / Activity Co-ordinator, who will advise on the availability of suitable classes.
1.15. There may be a delay between you achieving an award and a new placement being found. In this instance, you will remain with the current class until a placement is found.
1.16. Kore may send updates and changes about our swimming lessons via email. Therefore please ensure your email address and contact information are kept up to date.
1.17. These terms and conditions may be subject to review and change. Kore reserves the right to change these conditions when appropriate. Any changes will be displayed at the Leisure Centres and on the website.
2. Swimming Lessons Direct Debit Terms and Conditions
Direct Debit Terms and Conditions (Customer Copy)
2.1. Direct Debit memberships are for a minimum of three Direct Debit payments, cancellations will then require one full calendar month's notice.
2.2. Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether. Lessons run consecutively, the lesson credits will be utilised as each lesson takes place regardless of pupil attendance. In exceptional circumstances, the management team may exercise discretion on credit/s but this would only be on the production of a medical certificate or documentation from a medical centre, hospital or GP.
Refunds will not be issued for non-attendance at lessons.
2.3. Swimming Lesson discounts will only be available to those who have a valid Concessionary Membership.
2.4. Should any member cancel their Direct Debit without notice, an invoice may be raised for any outstanding amount.
2.5. Customers cannot suspension their Direct Debit payments. Consideration may be given where a child/adult cannot attend because of a medical condition. All requests to be put in writing to the Memberships Team with evidence supporting the request.
2.6. Direct Debit payments will be taken on or around 1st of each month.
2.7. Cancellation of Swimming Lessons Direct Debits will only be accepted via the cancellation form HERE. 30 days’ notice prior to the payment date must be given. If 30 days’ notice is not received a full payment will be collected the following month and no refunds will be issued. Please DO NOT cancel your direct debit with your bank, all mandates will be terminated once the cancellation is processed.
2.8. The monthly Direct Debit fee includes closures that are out of the control of Kore. No refunds will be issued for these days.
2.9. For planned closures, such as bank holidays, make up lesson credits will added to each swimmer. These credits can be used to book on an additional lesson which has and available space.
2.10. The monthly DD payment is based on 50 weeks to take into account the Christmas closure period each year.
3 Diving Lessons Direct Debit Terms and Conditions
Direct Debit Terms and Conditions (Customer Copy)
3.1. Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether. Lessons run consecutively, the lesson credits will be utilized as each lesson takes place regardless of pupil attendance. In exceptional circumstances the Finance Manager may exercise discretion on credit/s but this would only be on the production of a medical certificate or documentation from a medical centre, hospital or GP.
Refunds will not be issued for non attendance at lessons.
3.2. Should any member cancel their Direct Debit without notice an invoice will be raised for any outstanding amount.
3.3. A £14.70 ‘compensation for default’ is charged for collecting unpaid Direct Debits.
3.4. Suspension of Direct Debit payment will only be considered where a child/adult cannot attend because of a medical condition. All requests to be put in writing to the Memberships Team with evidence supporting the request.
3.5. Direct Debit payments will be taken on or around 1st of each month.
3.6. Cancellation of Diving Lessons Direct Debits will only be accepted via the online cancellation form HERE. 30 days’ notice prior to the payment date must be given. If 30 days’ notice is not received a full payment will be collected the following month and no refunds will be issued.
3.7. The monthly Direct Debit fee includes closures that are out of the control of Kore. No refunds will be issued for these days.
3.8. For planned closure days and Bank Holidays, future direct debit payments will be adjusted to reflect these closures.
3.9. The monthly DD payment is based on 50 weeks to take into account the Christmas closure period each year.
