Suspensions and Cancellations
Which type of lesson or membership does this relate to?
Is the membership you are looking to amend a Joint Membership or Family Membership?
If you need to suspend or cancel your membership, our self-service portal makes it quick and hassle free. Simply follow these steps:
- Log into your account via the portal https://sandwell.perfectgym.com/ClientPortal2
- Navigate to the ‘Account’ section, then select ‘Contract Details’
- Select your relevant membership – From here you can choose to freeze your membership for a set period or cancel it entirely, depending on your needs.
When cancelling your membership, we require at least 30 days notice from your last Direct Debit payment. Confirmation of this and date of expiry will be detailed upon completion of these steps.
Do you wish to suspend or cancel your membership?
You must complete your minimum membership contract period or you will be invoiced for the outstanding balance.
Please call the memberships team on 0300 012 0121 and follow the options for Business Support.
For all swimming lesson direct debit cancellations, please complete this online form in full.
PLEASE NOTE: 30 days' notice is required prior to the payment date. Minimum term contract must be completed.
Have you completed your minimum swim school contract period of three direct debits?
Click here to see our terms and conditions
You must complete your minimum membership contract period or you will be invoiced for the outstanding balance.
Please call the memberships team on 0300 012 0121 and follow the options for Business Support.
