Membership Terms and Conditions

Please note, Kore is a trading name of Sandwell Leisure Trust.

Membership

  • Applications can be made at any Kore centre or online, original documentation required as evidence for eligibility. Please note that there is an administration fee for some memberships and the concessionary pass. Memberships are valid from the date of issue until the expiry date or until the holder ceases to be eligible.
  • Concessionary Passes must be renewed every 12 months
  • Passes are not transferable and are only for use by the cardholder. Membership concessions cannot be used in conjunction with any other offers or discounts.
  • Only one discount or concession is permitted per person, per booking/activity.
  • Certain activities including group fitness classes will require pre-booking.
  • Online bookings are non-refundable.
  • Members will be able to book 7-days ahead from the current time for all activities. Non-members can book up to 5-days ahead for all activities.
  • Cancellations with less than 2 hours notice before the session, none attendance, or not checking into sessions will result in the class cancellation policy being triggered Please remember: as part of our class cancellation policy, customers who miss 3 booked sessions in 30 days, will be restricted from booking classes for 1 week; If you are unable to attend please make sure you cancel yourself from the session within 2 hours; Please remember only members that have scanned a QR tile or checked in at reception will be marked as attended. 
  • Members can cancel their classes or facility booking online by logging into the members area and selecting cancel. The option to cancel will not show after the sessions time has passed.
  • Opening times of leisure centres and facilities may vary and can be subject to change. You are advised to check with the leisure centre you intend to use.
  • Changes to the membership scheme are subject to regular review and can be changed at any time without prior notice.
  • Any change in personal details or circumstances making your membership ineligible, must be notified to the membership team or nearest leisure centre.
  • The giving of incorrect information with the intent of defrauding Kore will result in appropriate action being taken.
  • This information will be held and processed by Kore in accordance with the Data Protection Act 2018.
  • Kore reserves the right to refuse the use of a membership, to withdraw the membership if it is misused and to refuse admission to leisure centres.
  • 12 months annual memberships are non-refundable and cannot be suspended. This does not affect your statutory rights.
  • Kore reserves the right to amend membership terms and conditions at any time.
  • All members will be required to have a photograph taken for their member profile, which will be used to support identification of members.
  • Student Memberships are available to students in FULL TIME education. Student memberships are sold in centre and evidence will be required upon completion. Students under 18 years will need to apply with a parent / guardian present 
  • All Junior users aged 11-16 must have a mandatory gym induction before using the gym independently. Use of gyms is at sites where gym teams available on shift.
  • The minimum age for the Swim Only and Gym Only membership is 14 years. Applicants for 14-17 years need be done via the parent/guardian
  • Sharing Information - We will never share or sell your personal information with any other third parties save where we are required to do so by court order or law. For example, we may be required to pass names of members or images from CCTV to the police to investigate a crime. Information may also be shared for pursuance of debt collection purposes and or legal proceedings.
  • Gym Only membership is available as a single site membership only, centre selected at time of joining. Any changes to this membership, i.e. changing to another centre will be subject to a conversion charge 


Direct Debit Memberships

  • Before joining, please check that your bank/building society allows Direct Debits.
  • A ‘compensation for default’ fee may be charged for collecting unpaid Direct Debits.
  • All pay monthly memberships will require a pro-rata initial payment which will differ during the month dependent upon date joined. This pro-rata payment will cover all usage of the facilities until the first direct debit
  • Direct Debits can be suspended for a minimum period of one month, giving a minimum of 30 days’ notice from the payment date. Suspensions must start from your payment date and be for a minimum of one month. Please do not cancel your Direct Debit with your bank.
  • More information on suspending or cancelling your membership can be found HERE 
  • Memberships are non-refundable


Swimming Lesson Direct Debit Terms and Conditions

  • More information on Swim Lesson and Swimming Lesson terms and conditions can be found via this link Swim Lesson T&C's 


Free Swimming

  • More information on Free Swimming, eligibility and access can be found HERE 
  • All participants must live within Sandwell and complete a postcode verification check.
  • Those aged 18 and under will be able to swim for free in designated school holiday public swimming sessions as deemed on the swim timetable.
  • Those aged 60 and over can swim for free at any time of year before 1pm in any public swimming session. (Last Admission 1pm).
  • Kore are entitled to amend this offer at any time.
  • Free swimming benefits can be withdrawn by Kore if any individuals act inappropriately when visiting our facilities.
  • Proof of age may be asked for by Reception staff to verify age. Access to the swimming session may be denied if verification is not complete.
  • The existing Under 8s policy applies for all sessions.
  • Sessions are subject to availability.
  • All members will be required to have a photograph taken which will be used to support identification of members.
  • All existing Membership / Leisure Pass Terms and Conditions also apply where applicable.


Joint & Family Membership

  • Regular membership terms & conditions will apply with the additional terms detailed below.
  • The joint membership is for up to two adults over the age of 16. 
  • Children under the age of 16 can be added for an additional fee per child (see membership pricing)
  • Once the additional children reach 16 years old then that member will be offered a student or One Card membership as appropriate.
  • The lead adult member can change the names of the children on the membership at no additional cost. This must be done by emailing memberships@korewellness.co.uk
  • You are not permitted to suspend a part membership and retain benefits for all. Suspensions will only be accepted for all linked members.
  • Cancellation of Direct Debit membership should be sent in writing to the membership team and cancelled with your bank (provided you have completed you minimum contract term).
  • If an additional child is added to the membership the Direct debit will be automatically increased for that additional child.
  • All existing Membership / Leisure Pass Terms and Conditions also apply where applicable.


Sandwell Aquatic Centre Pre Opening Offer (Expired July 2023)

  • The exclusive fixed membership offer available during the opening of Sandwell Aquatics Centre is for a 2 years period until July 2025.
  • 2 year fixed membership price ends of the break of membership contract.
  • An initial fee of £9.99 will be required to secure the membership, with direct debit payments commencing once the centre opens.
  • Membership offer is not available in conjunction with any other discounts or offers.
  • Sandwell Aquatic Centre pre-opening membership offer is only applicable for sole use at Sandwell Aquatic Centre.
  • Members wishing to use other centres must upgrade.
  • Membership offer is limited and subject to review and or change at any time.
  • Kore reserve the right to amend, cancel or suspend the membership offer at any time.
  • All members will be required to have a photograph taken which will be used to support identification of members.
  • All existing Membership Terms and Conditions also apply where applicable.


Youth Tennis Squads Terms and Conditions

  • Direct Debit memberships are for a minimum of one month direct debit payment, cancellation within this period will result in an invoice being raised for the outstanding amount.
  • Squad fees are non-refundable where the pupil has either missed squads or decided to withdraw from the programme altogether. Squads run consecutively; the squad credits will be utilised as each squad takes place regardless of pupil attendance. In exceptional circumstances the Trust Management Team may exercise discretion on credit/s but this would only be on the production of a medical certificate or documentation from a medical centre, hospital or GP. Refunds will not be issued for non attendance at squads.
  • Should any member cancel their Direct Debit without notice an invoice will be raised for any outstanding amount.
  • A ‘compensation for default’ fee is charged for collecting unpaid Direct Debits.
  • Suspension of Direct Debit payment will only be considered where a child cannot attend because of a medical condition. All requests to be put in writing to the Memberships Team with evidence supporting the request.
  • Direct Debit payments will be taken on or around 1st of each month. 
  • Cancellation of Youth Tennis Squad Direct Debits will only be accepted in writing. 30 days’ notice prior to the payment date must be given. If 30 days’ notice is not received a full payment will be collected the following month and no refunds will be issued. Please email memberships@korewellness.co.uk.
  • The monthly Direct Debit fee includes closures that are out of the control of Kore. No refunds will be issued for these days.
  • For planned closure days, occasional events and Bank Holidays, future direct debit payments will be adjusted to reflect these closures. 
  • The monthly Direct Debit payment is based on 50 weeks to take into account the Christmas closure period each year.


General Terms of Use

  • Personal Use Only - Bookings must be made solely for personal or recreational use by the member or customer named on the booking. For all racquet sports bookings up to 3 additional guests may join the booking. 

  • No Commercial Activity - Courts must not be sub-let, resold, or used for commercial gain, including but not limited to - Selling access to courts to the general public; running structured sessions, classes, or competitions for payment; Advertising or promoting paid access to sessions held on our courts. If this is the intent then please contact the centre, event or block booking hire agreements can be considered upon receiving the appropriate paperwork and insurance documentation.

  • Non-Transferable Bookings - Bookings are non-transferable. The named individual on the booking must be present and participating during the session.

  • Enforcement - Any suspected misuse, including commercial resale or organised business activity, will result in - immediate cancellation of the session ; Suspension or termination of the member’s booking privileges ; Potential membership review

  • Monitoring & Reporting - We reserve the right to monitor usage and investigate reports of unauthorised commercial use. Members and customers are encouraged to report any suspicious activity to management.

  • Terms of Use - SLT reserves the right to amend membership terms and conditions at any time.